Kay Jewelers

Photos of Kay Jewelers

Reviews

• L Byrd

  Jul, 12 2018
  ★ ★ ☆ ☆ ☆
  Just left Kay Jewelers in the mall here in Fredericksburg, VA. Manager was Debbie De Persio. She had the worst attitude I have ever encountered. I have made numerous purchases from this company. Went there tonight to check on a letter I received about redeeming a certificate based on previous purchases wearing my running clothes. I guess she decided I was not a worthwhile customer based on my attire or skin color. I asked her to look up my account so I could redeem the certificate. She could not find the info and then basically accused me of making up the letter. I asked her to call Springfield because I had already spoken with the manager there (who is great btw). At first, she just kept telling me I had ONLY made one purchase at that store. Not true. She then informed me that “I didn’t have anything there because their database keeps up with every receipt.” Then, with her condescending attitude - proceeded to call Springfield to verify my story. Really? This is what they teach now? Treat the customer as a hostile witness? You don't tell a customer he is a liar when he has a letter from your corporation and has a manager in Springfield, VA who was more than helpful in assisting. She half-way apologized after contacting Springfield. Then she proceeded to attempt to miscalculate the discount as if she can’t do basic math. I decided to leave, while she stood there smiling. No one can truly be this ignorant and I can’t believe Kay’s would have a manager like this representing its company.

The nearest places

• US Post Office

  Establishment, Finance, Post office

  usps.com

  420 Spotsylvania Mall, Fredericksburg, VA 22407

  +1 540-548-0728
• Fredericksburg Eye Care

  Establishment, Health

  local.lenscrafters.com

  395 Spotsylvania Mall Drive, Fredericksburg, VA 22407

  +1 540-786-2020

  Closed now: Until 09:00am tomorrow
• rue21

  Establishment, Clothing store

  stores.rue21.com

  630 Spotsylvania Mall Drive, Fredericksburg, VA 22407

  +1 540-785-3928
• Sterling Optical

  Establishment, Health, Doctor

  sterlingoptical.com

  440 Spotsylvania Towne Centre, Fredericksburg, VA 22407

  +1 540-786-2272

  Closed now: Until 09:30am tomorrow
• Payless ShoeSource

  Establishment, Shoe store

  payless.com

  840 Spotsylvania Mall Drive, Fredericksburg, VA 22407

  +1 540-786-8900

  Closed now: Until 10:00am tomorrow
• United States Postal Service

  Establishment, Finance, Post office

  tools.usps.com

  3102 Plank Road Ste 425, Fredericksburg, VA 22407

  +1 800-275-8777