Budget Truck Rental

Photos of Budget Truck Rental

Reviews

• Yazzy C

  Apr, 02 2018
  ★ ★ ★ ☆ ☆
  We rented a Budget truck yesterday one way from Lanham, and I gave it a second chance after almost five years, since I had rented a Budget truck in Washington State, where the guy was nice, professional, but after all, I never got to see my deposit back from his business! I used Penske, had driving cross country, which beats everyone as far as Customer Service that they offer. Well, I called the Budget in Lanham, because my own car got hit by someone, who did an illegal U-turn, while waiting to be picked up to leave to inform that I'd be delayed, and still wanted to rent the truck. This guy hung up on me, after I had asked whom I was speaking with! That was so rude. Well, we were done moving late in the evening in Fredericksburg, so we went on the same day we got the truck, it was after hours, to drop off the truck. Guess what? There was no drop off box for the keys, and they are closed on Sundays! My fiance called and told Budget the situation, and he told them, not to be charged for a day, that their business is closed, we already dropped off the truck and they had no drop box available. At least if they had someone there for dropping off keys until lunch or bad a Dropbox for the keys, it would be smart. We left the truck there, and we have to turn the key in tomorrow. Needless to say, we have to do a two hour drive round trip just to drop off the keys. I won't rent from Budget again! As far as this business goes, not having the basic things to drop off keys makes it harder for Customers. I do not know anything about their customer service, so I won't say anything until tomorrow. Well, we'll see, once we drop off the keys.

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